Returns & Refunds

Our 14-Day Return Policy
We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.

Conditions for Returns
We are unable to accept returns under the following conditions:

Opened Plastic bag seal: The original plastic bag seal has been opened or is missing.
- Worn or Washed: Items have been worn, washed, or show signs of use.
- Altered Items: Items have been altered or customized.
- Odors: Items have strong odors such as perfume, smoke, or body odor.
- Incomplete Returns* Items are returned without all original packaging, accessories, or gifts included in the purchase.
- Past Return Period: Items are returned outside the specified return period.
- Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
- Hygiene Products: Items such as undergarments, swimwear, or other personal use items where the hygiene seal has been broken.
- Incorrect Items: Items do not match the original purchase order.
- Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
- Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
- Misuse of Product: Items damaged due to misuse, negligence, or improper care.

Recommendations:
- Always check your garment for any stains or production faults before removing the hangtag. Once the hangtag is removed, no claims can be made.
- Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

How to Initiate a Return
1. Fill Out the Return Form:  To initiate a return, please fill out our Return Form at the end of this page. Ensure to include your order number and reason for return.
2. Prepare Your Return Package: Carefully package the items you’re returning, along with the packing slip included in your original shipment. This helps us process your return efficiently.
3. Ship Your Return:
- Create your own shipping label with a carrier of your choice.

Note: Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

Receive Your Refund
Once we receive your return, it will go through quality control, which can take up to 5 business days. Approved refunds are processed within 10 business days and returned to your original payment method. Please note that your bank may take additional time to post the refund. We commit to issuing refunds within 14 days of processing the return. If you don’t receive your refund within 15 business days, contact us at hijabkompaniet@gmail.com.

Damages and Issues
Upon receiving your order, please inspect the items immediately. If you find any defects, damage, or if you’ve received the wrong item, contact us right away. We are committed to resolving any issues promptly and ensuring you're satisfied with your purchase.

Exchanges
For the quickest service, we recommend returning the item you have and placing a separate order for the new item once your return is accepted.

European Union 14-Day Cooling-Off Period
Customers in the European Union have the right to cancel or return their order within 14 days, for any reason and without justification, in addition to our return policy.

Please Note:
Returns failing to comply with our policy may be refused at Hijab Kompaniet's discretion.

Refunds
Once the return is received, the items will undergo quality control, which can take up to 5 business days. Approved refunds will be processed back to your original payment method within 10 business days. Please be patient, as your bank or credit card company may take additional time to post the refund.

Should you not receive your refund after 15 business days from approval, please contact us at hijabkompaniet@gmail.com.

Additional Information on Returns & Exchanges
- Return Period: You have 14 calendar days from receiving your parcel to initiate a return.
- Return Form: Use the form available ( Return Form) for your return request.
- Shipping Costs: Customers are responsible for the shipping costs of returned items.
- Product Condition: Items must be returned clean, unworn, and in their original condition, including labels and packaging.
- Proof of Shipment: Please keep your shipment's track and trace code as proof, as we require it for any investigation into missing returns.

Unclaimed Orders
If a package shipped is not picked up, it will not be considered a valid return, and we reserve the right not to issue any refunds, including the shipping cost. The customer will be charged the full order amount, including shipping. Return shipping is the responsibility of the customer.