Returns & Refunds Policy
Effective from August 2026
At Hijab Kompaniet, we value your satisfaction and want to ensure a clear and transparent shopping experience. This Returns & Refunds Policy explains our procedures and conditions for returns, refunds, and cancellation requests.
By completing a purchase on hijabkompaniet.com, you acknowledge these terms. Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights that apply under applicable law.
1. 14-Day Return Period
You have 14 calendar days from the day you receive your order to notify us that you wish to return an eligible product.
The return must thereafter be dispatched within the applicable return period and in accordance with the return instructions provided by Hijab Kompaniet.
Requests or returns submitted outside the applicable time limits may be refused, except where mandatory consumer law provides otherwise.
2. Mandatory Return Requirements
To allow our warehouse to identify, inspect, and process a return correctly, customers must follow the return requirements below.
Original Delivery Note – Mandatory
The original delivery note (följesedel) supplied with the order must be included inside the return package.
The delivery note allows our warehouse to identify the order and correctly match the returned products to the customer and return request.
A return submitted without the original delivery note does not comply with Hijab Kompaniet's standard return procedure and may therefore be rejected or require further investigation before it can be processed.
Customers should always check that the delivery note is inside the package before sealing and shipping their return.
This administrative requirement does not limit any mandatory statutory consumer rights that cannot legally be waived.
Original Product Bags & Original Tags
Every returned product must:
- Be placed in its correct original product bag
- Have all original tags and labels attached and intact
- Be folded and presented in the same manner as when received
- Include all accessories, gifts, and other items originally supplied with the product
Products must not be returned loose or placed in another product's packaging.
Product Condition
Returned products must be:
- Unworn
- Unwashed
- Unaltered
- Uncustomized
- Free from stains, makeup, marks, hair, or other signs of use
- Free from perfume, smoke, food, body odor, or other noticeable odors
Customers may inspect or try a product only to the extent reasonably necessary to determine its nature, characteristics, and fit.
Where a product has been handled beyond what is reasonably necessary, a deduction reflecting any resulting loss in value may be made where permitted by applicable law.
Correct Product
The returned product must correspond to the product included in the original order and declared in the return request.
Sending a different product does not constitute a valid return.
Hygiene Products
Certain sealed products may be excluded from the right of return for hygiene or health-protection reasons once the relevant seal has been broken, where permitted by applicable law.
3. Warehouse Inspection
Every return is individually inspected by our warehouse before processing is completed.
The warehouse may check:
- The delivery note
- Original product bags
- Original tags and labels
- Product condition
- Odors
- Stains, makeup, marks, or signs of use
- Folding and presentation
- Included accessories and gifts
- Whether the products correspond to the original order
- Whether the return package complies with the provided return instructions
Tracking showing that a return has been delivered to us does not mean that the return has been inspected or approved.
If a return does not meet our standard return requirements, it may be referred for further investigation in accordance with Section 10 below.
4. Return Procedure
Step 1 – Submit the Return Form
Complete the official return form available on our website.
You must provide the requested order details, contact information, products you wish to return, and the reason for the return.
Step 2 – Wait for Return Instructions
Do not send your return before receiving our return instructions.
Our customer service team will review your request and provide the applicable return address and instructions.
Under normal circumstances, we aim to respond within 5 business days.
During periods of exceptionally high demand, including restocks, Black Friday, major sales, launches, promotional campaigns, and other high-volume periods, return requests may take up to 2 weeks to receive a response due to increased customer service volume.
Submitting repeated requests regarding the same return may cause additional delays.
Step 3 – Prepare Your Return
Before shipping:
- Place every product in its correct original product bag.
- Make sure all original tags and labels remain attached.
- Fold the products in the same manner as when received.
- Include all accessories and gifts belonging to the order.
- Include the original delivery note (följesedel).
- Make sure the products comply with the applicable return conditions.
Step 4 – Use Proper Shipping Packaging
Returns must be shipped in secure and appropriate parcel packaging that adequately protects the contents during transportation.
Garbage bags, open or loosely sealed bags, unsuitable boxes, damaged packaging, or other packaging that is not appropriate for parcel transportation must not be used.
The customer is responsible for packing the return in a manner that reasonably protects the products from moisture, dirt, loss, and transportation damage.
If inadequate packaging causes the products to arrive damaged, contaminated, incomplete, or otherwise diminished in value, this may affect the amount refundable to the extent permitted by applicable law.
Step 5 – Direct Delivery Only
The return must be shipped directly to the return address provided by Hijab Kompaniet.
Do not select delivery to an ombud, parcel shop, service point, pickup point, or parcel locker.
Hijab Kompaniet does not collect returns from parcel shops, lockers, service points, or other collection locations.
A shipment directed to an ombud or collection point may therefore be returned to the sender and may not be registered as received by Hijab Kompaniet.
The customer is responsible for selecting a shipping service offering direct delivery to the return address provided in the return instructions.
Step 6 – Tracked Shipping & Proof of Return
Customers must use a tracked shipping method when returning an order.
The customer must retain:
- The shipping receipt
- Tracking number
- Tracking confirmation
- Any other documentation showing when and where the return was shipped
Keep this documentation until the return has been fully processed and any applicable refund has been completed.
If a return cannot be located, the customer may be asked to provide the tracking number, shipping receipt, or other evidence showing that the package was sent to the correct return address.
Hijab Kompaniet cannot take responsibility for packages that cannot be shown to have been delivered to the designated return address, subject to applicable consumer law.
5. Separate Returns for Separate Orders
Orders must always be returned separately.
Products belonging to different order numbers must not be combined in the same return package, even when the orders belong to the same customer and are being returned at the same time.
Each separate order requires:
- Its own return request
- Its own return approval/instructions
- Its own delivery note
- Its own return package
- Its own tracked shipment
For example, products from Order #1234 and Order #5678 cannot be placed in the same parcel.
This requirement is necessary so that our warehouse can correctly identify, register, inspect, and process each order.
The applicable return handling fee is calculated per separate order.
6. Return Processing Time
Tracking showing that your return has arrived does not mean that it has already been inspected or processed.
Once a return has been delivered to our warehouse, please allow up to 10 days for the warehouse to register, inspect, and process it.
During exceptionally busy periods, processing may take longer where reasonably necessary due to warehouse volume.
Any additional time required by your bank or payment provider to make the refund visible in your account is separate from our warehouse processing time.
7. Refunds
EU Customers
Once an eligible return has been received and processed, the applicable refund will be issued using the payment method required under applicable consumer law.
Any deductions or fees will only be applied to the extent permitted by applicable law.
Customers Outside the EU
Unless otherwise required by applicable law, customers outside the EU may receive store credit in the form of a gift card corresponding to the eligible product value.
Store credit is valid for 12 months from issuance.
Diminished Value
Where permitted by law, Hijab Kompaniet may make an appropriate deduction where a product has lost value because it has been handled beyond what is reasonably necessary to establish its nature, characteristics, and function.
8. Return Handling Fee – Effective August 2026
For returns where a return handling fee may lawfully be charged, the following fees apply.
Standard Return
1–3 returned products: 120 SEK
Large Returns
The following handling fees apply to larger returns:
Number of returned products, Return handling fee
1–3 products: 120 SEK
4–6 products 250 SEK
7–9 products 299 SEK
10 or more products 399 SEK
International Returns (Outside Sweden)
1–3 products: 220 SEK
4–6 products: 350 SEK
7–9 products: 399 SEK
10 or more products: 499 SEK
The applicable handling fee is determined by the number of products being returned from the individual order.
The handling fee is per separate order and is separate from the customer's return shipping cost.
Where applicable and legally permitted, the fee will be deducted from the amount to be refunded after the return has been received and processed.
The handling fee contributes toward the operational costs associated with processing returns, including:
- Individual product inspection
- Quality control
- Hygiene and odor inspection
- Steaming and reconditioning where necessary
- Refolding
- Repackaging and presentation recovery
- Inventory processing
- Restocking
- Administrative handling
- Refund processing
Nothing in this section is intended to impose a fee where doing so would conflict with mandatory consumer law.
9. Damaged, Defective or Incorrect Products
Please inspect your order as soon as possible after receiving it.
If you believe that you have received a damaged, defective, or incorrect product, contact us promptly at:
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the product and the issue
Do not return a product claimed to be defective or incorrect before receiving instructions from customer service.
Where Hijab Kompaniet confirms that a product is defective, damaged, or incorrect, different return-shipping arrangements and statutory remedies may apply.
10. Non-Compliant or Rejected Returns
If our warehouse identifies a return that does not comply with the applicable return requirements, the return will be placed on hold and referred for investigation.
Examples include:
- Missing delivery note
- Missing original product bag
- Missing or removed tags
- Signs of use
- Stains, makeup, hair, or odors
- Incorrect product
- Missing accessories or gifts
- Products belonging to another order
- Multiple orders combined in one return parcel
- Inadequate or inappropriate shipping packaging
- A discrepancy between the return request and the products received
Investigation Process
When a return is referred for investigation, Hijab Kompaniet will review the circumstances and available documentation to determine how the matter can be resolved.
We may, where relevant:
- Inspect the returned products again
- Review the original order
- Review warehouse documentation
- Request additional information from the customer
- Request shipping or tracking documentation
- Determine whether the return can still be processed
- Determine whether a deduction is appropriate and legally permitted
- Determine whether the products need to be returned to the customer
A return under investigation will not be treated as approved until the investigation has been completed.
The outcome will depend on the circumstances of the individual return and applicable consumer law.
Where a return cannot be accepted under our standard return procedure, customer service will provide information regarding the available next steps.
Where products need to be sent back to the customer, the customer may be responsible for the additional shipping cost where legally permitted. Any such arrangement will be communicated before reshipment.
11. Exchanges
Hijab Kompaniet does not process direct exchanges.
If you would like another color, size, or product, return the original eligible product according to this policy and place a separate new order.
12. Order Cancellation Requests
Customers may request cancellation within 24 hours of placing an order.
However, cancellation is not guaranteed, even when the request is submitted within 24 hours.
Our warehouse operates separately from our customer service team. Orders may therefore already have entered processing, packing, or dispatch before customer service is able to forward or process a cancellation request.
The 24-hour period should therefore be understood as an opportunity to request cancellation, rather than a guarantee that the order can be stopped.
If the order has progressed too far in the fulfillment process to be cancelled, the customer must receive the order and may thereafter exercise any applicable return or statutory withdrawal rights.
13. Unclaimed Orders
Packages that are not collected from a delivery point are not automatically treated as valid returns.
Additional carrier and handling costs may arise when an order is left unclaimed and returned to us.
Where legally permitted, documented costs associated with an unclaimed shipment may be charged to or deducted from amounts otherwise payable to the customer.
The amount may vary depending on the carrier, destination, and actual costs incurred.
14. EU Customers – Statutory Right of Withdrawal
Consumers within the European Union may have a statutory 14-day right of withdrawal for eligible distance purchases.
The statutory right of withdrawal and Hijab Kompaniet's operational return procedure should not be interpreted as removing rights granted to consumers under mandatory law.
Where a provision of this policy conflicts with mandatory consumer protection legislation applicable to a particular purchase, the mandatory legal requirement takes precedence.
15. Excessive Returns, Fraud & Abuse Prevention
Hijab Kompaniet reserves the right, where legally permitted, to take reasonable measures in response to suspected fraudulent activity, misuse of our return process, or repeated breaches of our terms.
Examples may include:
- Repeated bulk ordering followed by unusually large returns
- Returning products that have been used, altered, or damaged
- Returning products different from those purchased
- Fraudulent return claims
- Repeated unclaimed packages
- Attempts to circumvent legitimate purchasing or account restrictions
Any measures taken will be subject to applicable mandatory consumer law.
16. Final Return Checklist
Before handing your return to the shipping carrier, please confirm that:
- You have submitted the official return request.
- You have received our return instructions.
- The return is within the applicable return period.
- The original delivery note is inside the package.
- Every product is inside its correct original product bag.
- All original tags and labels are attached and intact.
- Every product is correctly folded.
- All accessories and gifts are included.
- The products are unused and free from stains and odors.
- Products from different orders have not been combined.
- You are using secure packaging intended for parcel transportation.
- The package is being delivered directly to the provided return address and not to an ombud, parcel shop, locker, or pickup point.
- You are using tracked shipping.
- You have saved your shipping receipt and tracking information.
We strongly recommend taking a photograph of the products and completed package before shipment for your own records.
Keep all shipping and tracking documentation until your return and any applicable refund have been fully processed.
17. Contact
For questions concerning a return, please contact:
Always include your order number when contacting customer service so that we can locate your order efficiently.
